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Responsible Gambling at Casino One New Zealand

At Casino One, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Casino One operates in accordance with New Zealand's gambling regulations and follows the guidelines set by responsible gambling authorities. We actively promote responsible gaming practices and work to prevent problem gambling by offering a range of player protection tools and resources.

Our responsible gambling framework is reviewed and updated regularly. This page reflects our current policies as of June 2026.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Ask yourself the following questions:

  • Do you spend more money on gambling than you can afford to lose?
  • Do you gamble to escape stress, anxiety, or depression?
  • Have you lied to family or friends about how much you gamble?
  • Do you chase losses by continuing to gamble after losing?
  • Has gambling caused financial difficulties for you or your family?
  • Do you feel restless or irritable when you try to stop gambling?
  • Have you borrowed money or sold possessions to fund gambling?

If you answered "yes" to one or more of these questions, we strongly encourage you to use our self-help tools or contact a support organisation.

Player Protection Tools

Casino One provides a range of tools to help you manage your gambling activity. You can access all of these tools directly from your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits take effect immediately when reduced and require a 7-day cooling-off period when increased.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. Once your limit is reached, you will be unable to place further bets until the period resets.

Session Time Limits

Set a maximum duration for your gaming sessions. You will receive a notification when your session limit is approaching and will be automatically logged out when it is reached.

Reality Checks

Enable periodic pop-up reminders that show how long you have been playing and how much you have wagered during your current session.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from Casino One for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to reopen your account until the exclusion period ends (except for permanent exclusion, which cannot be reversed).

To activate self-exclusion, please contact our support team:

Protecting Minors

Casino One strictly prohibits gambling by persons under the age of 18. We verify the age and identity of all players during the registration process. If we have reason to believe that a minor has accessed our platform, the account will be immediately suspended and any funds will be returned.

We recommend that parents and guardians use parental control software to prevent minors from accessing online gambling sites. The following tools can help:

Support Organisations in New Zealand

If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage you to reach out to any of the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.

  • Website: www.pgf.nz
  • Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

A free, confidential helpline available to anyone affected by gambling harm, including family members and friends.

Lifeline New Zealand

Provides crisis support and counselling for people experiencing emotional distress, including issues related to gambling.

Gamblers Anonymous New Zealand

A fellowship of men and women who share their experience, strength, and hope to help each other recover from gambling problems.

Ministry of Health – Gambling Harm

The New Zealand Ministry of Health provides information and resources on gambling harm prevention and treatment services.

Blocking Gambling Websites

If you want to block access to online gambling sites on your devices, the following software can help:

  • GAMSTOP – Self-exclusion scheme for online gambling
  • GamBlock – Blocks gambling websites and apps
  • BetFilter – Gambling blocking software

Our Responsible Gambling Principles

  • We do not allow gambling by persons under 18 years of age.
  • We do not market our services to vulnerable individuals or minors.
  • We train our customer support team to identify and assist players showing signs of problem gambling.
  • We provide transparent information about odds, house edge, and the nature of gambling.
  • We never encourage players to chase losses or gamble beyond their means.
  • We respond promptly to all responsible gambling requests, including self-exclusion and limit adjustments.

Contact Us

If you have any questions about our responsible gambling policies or need assistance activating any of the tools described on this page, please contact our support team:

Remember: gambling should be fun. Play responsibly, set your limits, and never gamble more than you can afford to lose.

Last updated: June 2026

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